We want every reader to receive a book they are happy with. If a book has a printing fault, is the wrong title or was damaged in transit, you can request a return or exchange within seven days.
1. Return window
A return or exchange must be requested within seven days of delivery. We generally cannot accept returns after seven days, though we may help in exceptional circumstances.
2. When a return is accepted
- Printing faults, missing pages or a broken binding.
- A different book or edition from the one you ordered.
- Water damage, tears or serious damage during transit.
3. When a return is not accepted
- The book has been used, marked or has folded pages.
- Stickers, gifts or extra materials have been removed.
- A resaleable book is returned simply because you changed your mind (the buyback service may apply).
- More than seven days have passed since the order.
4. How to return a book
- Contact us through the website form, WhatsApp or phone with your order number.
- Send photos of the book and a description of the problem.
- Our team will review the request and confirm a return or another solution.
- If approved, send the book to the address we provide. If the delivery was wrong or faulty, we may arrange collection.
5. Refunds
Once an approved return reaches us, we process the refund within 3–7 working days. The money is returned through bKash, Nagad or a bank transfer, depending on the original payment method.
No real money changes hands on this demo site; these rules will apply when the live service launches.
6. 50% buyback
Books bought from TalkNest BD can be returned in good condition after reading for up to 50% of the purchase price. The final amount depends on condition, current demand and the publisher's terms.
You will need the order number or proof of purchase. Textbooks, older editions and damaged books may not qualify for buyback.
7. Support
For any return question, email hello@talknestbd.com, call +880 1712-345678 or send a WhatsApp message. Support hours: Saturday–Thursday, 10am–8pm.